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BY MARK WESTNEY, HEAD OF SALES RIMO3

Monday 9 March – Day 1 – the beginning of my exciting new job as Head of Sales at Rimo3.

Friday 13 March – Day 5 – the office is locked down, and Rimo3 is set to Work From Home (WFH) as the world starts to deal with COVID-19.

Saturday 14 March – self-reflection – well, I’ve dealt with some unusual situations during my 20-year career, but starting a new job during an unprecedented global pandemic takes it to another level.

Mid-pandemic – the new norm – how do I build strong relationships with my team, customers and partners? Is Microsoft Teams and video calling enough to create a meaningful connection? So much of being a leader and driving sales is about that personal interaction and getting to know someone not just in a corporate setting, but socially over a coffee or beer. Football banter – or any sport – will just have to wait for now…

I’ve spent a large part of my career working flexibly and working from home is a natural and productive way to get things done. Yet working from home – or rather Work From Here as we move forward – for the foreseeable future is a different concept entirely.

One thing that should never change (in my opinion), even during this pandemic, is focusing on your customer. I truly believe when making decisions we should ask “why will this make the customer better off? Or will it make us easier to do business with?”

Thursday 28 May – Week 8 – writing this blog marks 2 months into my job at Rimo3. Here are three lessons I’ve learned starting a new job, in a tech start-up, mid-pandemic:

#1 Embrace Continuous Change

Knowing we must evolve in the current climate to drive our organisation forwards is very different to actually DOING it. In all phases of business – especially start-up phase for Rimo3 – every decision can be critical to our growth plans. Organisations, leaders and teams have to think about how we do things differently and in turn how will this benefit existing and potential customers.

Over the last few weeks, Rimo3 has taken stock and evolved our value proposition and Go-To-Market message for greater customer alignment. It has become clear that this global crisis has made a lot of companies think seriously about automation and making decisions based on user needs.

#2 Your People Are The Organisations Most Valuable Resource

Survival for almost all organisations depends on using their most valuable resource – people – in an efficient way. How can your workforce be upskilled to take on more complex tasks within the IT ecosystem whilst automating the simpler manual tasks?

I’m fortunate that we have a team of people who are focused with a “can do” attitude that allows us to get things done quickly. I take it as a positive sign that we are hiring for new jobs in these tough times.

COVID-19 cannot be an excuse and instead should allow us to generate new ways to be innovative and efficient.

#3 Redefine Work Life Balance

People often talk about a work life balance. Balance suggests something has to be traded off against the other. How can we manage now that work and life have been crashed together?

Atlassian Co-founder Scott Farquhar recently said “nine-to-five doesn’t work in the digital world.” The idea that you have to be in the office or ‘online’ between nine and five to be productive should go. We need core working hours, and new practices to make it work.

Practices that support a ‘work life circle’ where the two things are in harmony as best as possible. It certainly seems to be working for Jeff Bezos.

In life change is inevitable. In business, change is vital. I think Rimo3 will be an important piece of the puzzle.

But until then…

Rimo3 - Job start mid-pandemic

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